RasanAi is free to download and use, with an optional Pro subscription. All Pro subscription payments are processed by the Apple App Store (iOS) or Google Play Store (Android). We never collect or store your card or banking details, and refunds are issued through the same app store you purchased from.
1. Free Tier
The RasanAi free tier requires no payment and includes a limited number of recipe imports along with core app features. No billing information is collected for free accounts, so no refunds apply.
2. Pro Subscription & Billing
RasanAi Pro is an auto-renewing subscription purchased through in-app purchase:
- On iOS, billing is handled by the Apple App Store using your Apple ID.
- On Android, billing is handled by the Google Play Store using your Google account.
- The subscription price is always shown in your local currency before you confirm the purchase.
- Your subscription renews automatically unless cancelled at least 24 hours before the end of the current billing period.
- Pro features are activated immediately after successful payment.
3. How to Cancel
You can cancel your subscription at any time. Cancellation stops the next renewal; you keep Pro access until the end of the period you have already paid for.
- iOS: Settings → your Apple ID → Subscriptions → RasanAi → Cancel Subscription.
- Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → RasanAi → Cancel.
Deleting the app does not cancel your subscription. Please cancel through the store using the steps above.
4. Refunds
Because payments are processed entirely by Apple and Google, refunds are issued by them under their respective policies:
- iOS purchases: request a refund from Apple at reportaproblem.apple.com, signed in with the Apple ID used for the purchase.
- Android purchases: request a refund from Google Play via Order History in the Play Store, or through Google Play’s refund support pages.
Refund timelines and eligibility are decided by Apple and Google. Approved refunds are typically returned to your original payment method within 5 to 10 business days, depending on your bank.
5. Duplicate or Incorrect Charges
If you believe you were charged incorrectly, charged twice, or charged after cancelling, contact us at support@rasanai.app with the store receipt or order ID. We will verify the subscription on our side and help you raise the issue with the relevant app store. You can also use the Help & Support section inside the app.
6. Effect of Refunds on Your Account
If a refund is granted by the app store, Pro features are deactivated and your account returns to the free tier. Your saved recipes and data remain intact.
7. Contact Us
For any billing or subscription question, write to support@rasanai.app. We usually respond within 1 to 2 business days.